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CDS 801: Digital Services Operational Models
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Module 1: Introduction to Digital Service
Module 1: Introduction to Digital Service
1.2 Key Components and Architecture of Digital Services
Case Study Assignment
Discussion Forum
Practicle Assignment
End of Module Assessment
Take Home Message
Module 2: Digital Service Operational Models
Software as a Service(SaaS)
Platform as a Service(PaaS)
Infrastructure as a Service(IaaS)
Case Study
Reading Materials 2.3
Discussion Forum
Assignment
Reflect on Your Journey
Module 3: Principles of Service Design
Principles of Service Design
Join the Conversation
End of Module Assessment
Take Home Message
Module 4: Customer Journey Mapping and Optimization
Customer Journey Mapping and Optimization
Service Delivery Optimization
Case Studies of Successful Digital Service Implementations
Reflect on Your Journey
Case Study
Practical/mini-project/workshop
Online Discussion
End of Module Assessment
Take Home Message
What's New
Module 5: Process Improvement and Automation
Watch and Discover
Reading Material 5.1 - Process Improvement and Automation
Case Study
Practical/ Mini-project/ Workshop
Online Discussion
End of Module 5 Assessment
Take Home Message/ Self Reflection on Module 5
Module 6: Metrics and Methodologies for Service Operations
Metrics and KPIs for Evaluating Service Performance
Reading Material 6.1
Discussion and Case Study Scenario : Lean and Agile in Kenyan Banking
Discussion Forum
Reflect on Your Journey
Case Study: M-PESA
End of Module Assessment
Module 7: Digital Transformation Strategies
Watch and Discover
Interactive Learning Adventures
Strategies for Digital Transformation
Change Management and Organizational Alignment
Practical/Mini-Project/Workshop
Online Discussion
End of Module Assessment
Take Home Message
Module 8
Watch and Discover
Milestone 1: Analyze Context and Situation
Interactive Learning Adventures
Join the Conversation
Reflect on Your Journey
Test Your Knowledge
Apply What You've Learned
Module 9
Watch and Discover
Milestone 1: Analyze Context and Situation
Interactive Learning Adventures
Join the Conversation
Reflect on Your Journey
Test Your Knowledge
Apply What You've Learned
Module 10
Watch and Discover
Milestone 1: Analyze Context and Situation
Interactive Learning Adventures
Join the Conversation
Reflect on Your Journey
Test Your Knowledge
Apply What You've Learned
FINAL EXAMINATIONS
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Course info
CDS 801: Digital Services Operational Models
Lecturer:
group b
Course Duration in Hours
:
45
Skill Level
:
Beginner
Course rating
:
Course Objectives
:
