Overview

This module covers the fundamentals of effective communication, focusing on understanding communication models, verbal and non-verbal communication techniques, barriers to communication, and active listening skills. Learners will engage in readings, discussion forums, and practical exercises to apply these concepts in real-world scenarios.

Expected Learning Outcomes

By the end of this section, participants should be able to:

• Describe key communication models and their role in effective communication.
• Identify barriers to communication and ways to overcome them.
• Apply verbal and non-verbal techniques to improve communication.
• Demonstrate active listening in personal and professional settings.